How RPA Can Improve the Customer Experience?
Customer service has been a key business differentiation. It has changed and evolved over many decades and even centuries. Its core remains the same: businesses use technology in every form to offer the best customer service within the most time. The modern customer no longer expects substandard service due to technological advancements, increased consumer choice, and the trend towards eroding loyalty. The trend for instant and top-notch customer service has been a major driver over the past ten years. This is due to millennials who have made it a priority to interact with customers around the clock. The consumer has been a focal point of the organization's efforts recently. Customers are demanding more from companies and the decreasing response time of customer service representatives is a major reason why many top-rated companies now respond in seconds to customer inquiries. What if this is just the beginning? Imagine if companies could offer superior customer service in rea...