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Customer service has been a key business differentiation. It has changed and evolved over many decades and even centuries. Its core remains the same: businesses use technology in every form to offer the best customer service within the most time. The modern customer no longer expects substandard service due to technological advancements, increased consumer choice, and the trend towards eroding loyalty. The trend for instant and top-notch customer service has been a major driver over the past ten years. This is due to millennials who have made it a priority to interact with customers around the clock. The consumer has been a focal point of the organization's efforts recently.   Customers are demanding more from companies and the decreasing response time of customer service representatives is a major reason why many top-rated companies now respond in seconds to customer inquiries. What if this is just the beginning? Imagine if companies could offer superior customer service in rea

Business leaders are making more efforts to improve service quality and streamline their workflows every year. Companies around the globe have begun to look for ways to improve their business outcomes, reduce product delivery times, and eliminate the uncertainty. This has ultimately led to structured IT Business Management solutions. What is IT Business Management? Information Technology Business Management (ITBM) is a collection of tools and solutions that help you align your IT investments with your business processes to achieve your strategic goals, it is called Information Technology Business Management. ITBM allows your business to be more innovative by changing the delivery of products and services quickly and efficiently. How can ITBM help businesses? Businesses that use structured ITBM workflows have shown measurable business results. The Project Management Institute found that companies with mature ITBM processes have a 92% success rate, compared to 32% for those with le